Fix Microsoft Teams Error 80090016 “Your computer’s trusted platform module has malfunctioned”


You may have seen the Microsoft Teams error 80090016 with the message “Your computer’s Trusted Platform Module has malfunctioned,” even though everything in your profile is in order. If you have, you won’t be able to access Teams without resolving the problem. So here are a few quick fixes you can employ to repair the issue quickly. 

  • The first solution to fix the 80090016 error in Teams is to delete the “.AAD.BrokerPlugin” folder from your Microsoft packages. The first method is a solution recommended by individuals who work for Microsoft; having the folder deleted will ensure a proper fix for the error. 
  • The second solution is to clear unnecessary credentials from the credential manager. If this section gets filled with unnecessary information, such as old passwords, you may not be able to access your Teams application.
  • The third solution is to change the compatibility of your Microsoft Teams program to adapt to your current desktop. If you have bought a new PC and copied the Microsoft Teams folder over to your new desktop, you may encounter compatibility issues.

Quick links:

How to delete the “.AAD.BrokerPlugin” folder to fix the Microsoft Teams error

Sometimes Microsoft Teams can terminate abnormally if the AAD folder is corrupt. The first solution you can use to help fix the 80090016 error is to delete the AAD folder.

  • First, launch the “Run” program by pressing the “Windows” and “R” keys simultaneously. 
  • Type in C:\Users\%username%\AppData\Local\Packages and click “OK.”
  • Now locate the “Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy.” 
  • Right-click on the folder and then click on “Delete.” 
  • Open the recycle bin. 
  • Right-click on the deleted folder, and then click on “Delete.” 
  • Click on “Yes” to confirm the deletion. 
  • Now restart your Windows desktop to complete the process. 

Once you have restarted your Windows computer, you will have managed to resolve the “80090016” error affecting your ability to use Microsoft Teams. If you find the steps above are not working for you, we have more methods you can use to help you to fix the issue.

How can you clear the unnecessary credential content to fix the error in Microsoft Teams?

The second method to help fix the issue is to clear your credentials from the Microsoft Teams desktop credential manager. That section can build up with login