How to fix Teams read receipts not working [updated for 2022]


To help improve communication-based features within the program, Microsoft Teams have introduced a feature called read receipts. A read receipt is a visual notification used to help indicate whether a message has been read or not. If the receiver has read your message, you will receive a visual prompt indicating that the message has been read. However, some users have reported that this feature does not work in Microsoft Teams. In this blog, we will cover the steps on how you can resolve the issue of read receipts not working in Microsoft Teams.

By default, the read receipt function works for everyone in the program. However, sometimes certain issues may cause the feature to not work correctly. If you encounter a situation where the read receipt function is not working, you can clear the cache data in Microsoft Teams if you are working on a desktop. You can clear the browsing data and cookies using the browser version of Microsoft Teams to resolve the issue. Have a read-through and see what you can do to resolve the issue of the read receipt not showing in Microsoft Teams. I’ll provide the steps to use both solutions illustrated above. 

Here are two solutions you can use to resolve the issue of read receipts not working in Microsoft Teams. If you find yourself in a situation where the read receipts are not working for either the desktop version of Microsoft Teams on the browser version, you can use the methods illustrated here to help. We will also give you a step-by-step breakdown of the process to better understand how to resolve the issue of read receipts not working.

How to clear the cached data to resolve the issue of read receipts not working in Teams

Clearing the cache data will allow you to remove any unnecessary bits of information that could obstruct the script required to show the read receipts in Microsoft Teams. If you are using the browser version of Microsoft Teams, you may come across the issue read receipts not working. If read receipts are not working on the desktop version of Microsoft Teams, you can use the guide illustrated below to help.

  • Firstly right click on the Microsoft Teams icon in the taskbar. 
  • Now click on the option for “Quit.” 
  • From there, navigate over to “File Explorer.” 
  • In the “quick access” section, type out “%appdata%/Microsoft/Teams,” and then press enter. 
  • Open the “Cache” folder from there. 
  • Everything in that folder should be selected. 
  • Finally, right-click on “Delete.” 

Once the steps above have been completed, you will have successfully cleared the cache data from Microsoft Teams. When you open Microsoft Teams and proceed to view a chat message, you should now be able to see the read receipt. When opened after clearing the cache data, Microsoft Teams will run slowly from the beginning. However, once all the necessary cache files have been downloaded into the program, there will be no lag when running Microsoft Teams. 

Clearing the cache data effectively removes unnecessary bits of information that could cause issues with features within the program. If certain features are not working, they are obstructed by unnecessary bits of cache data. You must ensure that all this unnecessary information is cleared from the Microsoft Teams cache folder. When the cache folder has been cleared, the program will be able to run normally. 

An in-depth guide on how to clear the cached data to resolve the issue of read receipts not working in Teams

If you struggle to follow the steps we have shown above, you can use the guide here to help. Here we have included screenshots that will allow you to navigate the process without any issues. Screenshots will also give you more context on some of the more complex steps illustrated in the process. Along with the screenshots, we have provided some in-depth context on some of the more hard-to-follow steps in the process. Have a read-through and see what you need to do to clear the cache data from Microsoft Teams. Clearing the cache data in Microsoft Teams will help resolve the issue of read receipts not working within the program. 

  • Firstly right, click on the Microsoft Teams icon in the taskbar. 
  • Now click on the option for “Quit.” 
  • From there, navigate over to “File Explorer.” 
  • In the “quick access” section, type out “%appdata%/Microsoft/Teams,” and then press enter. 
  • Open the “Cache” folder from there. 
  • Everything in that folder should be selected. 
  • Finally, right-click on “Delete.” 

The cache data will be cleared from Microsoft Teams when the process above has been completed. Once the cache data from Microsoft Teams has been cleared, the read receipts will begin to show in the program. The main reason read receipts may not show within the program is unnecessary bits of information. This form of information can cause issues with the current features within the program. Features may not load or may fail to run correctly if there are any bits of unnecessary cache in the program. 

How to resolve the issue of read receipts not working by clearing the browsing data and cookies

If you are using the browser version of Microsoft Teams, you may find that clearing your browsing data may help resolve the issue of read receipts not loading in the program. Like cache data, unnecessary bits of information in the cookie section may cause issues with loading features within Microsoft Teams. This will explain why the read receipts are not working within the program. Have a read-through as I give you a more in-depth guide on clearing cookie data from your browser. 

The process illustrated here is for the Google Chrome browser. However, the process is similar to every other browser you may use. 

  • Firstly, open your browser. 
  • Then click on the three vertical dots on the right-hand side of the display. 
  • Hover over the “History” option and click on “History.” 
  • From there, click on “Clear browsing data.” 
  • Navigate over to the “Advanced” section. 
  • Finally, click on “Clear data.” 

Once the steps above have been completed, you will have successfully cleared the cookie data from your browser. Clearing the cookie data will allow you to resolve the issue of read receipts not showing in Microsoft Teams. When you have cleared the cookie data using the process above, you can sign back into Microsoft Teams and then proceed to view the read receipt. Cookie data is similar to cache data, where unnecessary bits of information in your browser could cause issues loading features in Microsoft Teams. If there are issues with features loading in the program, the read receipt may not function correctly. The steps above will allow you to resolve the issue of read receipts not showing by clearing the cookie data. 

Conclusion

Thank you for taking the time out to read our blog on how to resolve the issue of read receipts not showing in Microsoft Teams. We have given you two different solutions on how to resolve the issue, you can clear the cache data, and you can clear the cookie data. Each method is designed for either the browser version of Microsoft Teams or the desktop version of the program. You can proceed to use both solutions to help resolve the issue of read receipts not showing in Microsoft Teams. If there are any issues you come across when following through the blog, simply drop a comment below, and we will address those issues. 

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