How to fix “The item can’t be synced because another item has an issue”: OneDrive

Microsoft’s OneDrive offers a secure and convenient option to save your files on its dedicated cloud. It starts off by giving customers 5 GB of free data and allowing them to sync their phones and other devices with the drive. However, there are moments when the OneDrive sync appears to be broken. Don’t worry if you’re having trouble with OneDrive not synchronizing. With our professional advice, we’ll help you address OneDrive sync difficulties in this post. After recent updates, users reported that they persistently faced issues regarding sync, error consists of the “The item can’t be synced because another item has an issue” message and the file not syncing. This issue is mainly persistent around Mac OS devices, every user error of this category discovered mainly resolves around Mac OS devices. Follow through for more information on how you can resolve the error “The item can’t be synced because another item has an issue” in OneDrive.

Step by step process, How to fix “The item can’t be synced because another item has an issue”

  1. Firstly click on the OneDrive cloud icon.
  2. Now click on “Help & Settings”.
  3. After that click on “Quit OneDrive”.
  4. Go to “Finder”.
  5. Select “Applications”.
  6. Find “OneDrive”.
  7. Right-click and select “Show Package Contents”.
  8. Click on the “Contents” folder.
  9. Now click on the “Resources folder”.
  10. Scroll and find “ResetOneDriveApp.command”.
  11. Double click on it.
  12. Start OneDrive and complete the setup.

It’s important to ensure that OneDrive completely quit OneDrive before you proceed with fixing the error “The item can’t be synced because another item has an issue”, this is because if there are any sync paths currently running data through, they may become compromised or even corrupted, so making sure the drive is completely disconnected and off is important, same as your airbag, you need to make sure the battery is disconnected and power drained before you can even think about making any changes, even though it may not go off its still good to be safe. OneDrive on Mac OS has its application contents managed from packaged folders within the application, you need to access those folders to make the necessary changes to proceed ahead. When choosing a location, remember to select the previous OneDrive syncing location. This means that your files will not be downloaded again if they haven’t changed. Make sure you’re using the latest version of the OneDrive app. In certain previous versions of the application, the reset instructions are not accessible. Drag your old OneDrive software to the Trash and replace it with the most recent version in this case.

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Files and folders can be compressed

Even if you have a premium OneDrive account, you can’t upload a single file greater than 10 GB at a time. If you have a high-definition movie or another large file, compress it first before uploading.

Simply right-click the file you’d want to compress and select “Add to Archive” or “Send to Compressed Folder” from the pop-up menu. It depends on whatever version of Windows you’re using. A pop-up similar to this will appear. Choose the compression option and limit the storage of your file from this menu to fix OneDrive sync troubles.

Office Upload should be turned off to allow syncing

It’s advised to switch off the Office Upload cache since it may conflict with OneDrive syncing in some circumstances. OneDrive is an excellent online storage solution, but it may cause problems with synchronization on your Mac.

For most people, attempting to uninstall the Office Upload Center isn’t worth the effort. It’s included with Microsoft Office and isn’t very bothersome. In most cases, only business users will save documents to SharePoint or distant servers. As a result, it only applies to regular users when saving to OneDrive.

If there is a problem, the Upload Center should display. If this happens regularly, the issue is most likely with your network connection rather than the Upload Center. Instead, you should figure out why your internet connection isn’t working. After that, you may hide the Upload Center and go about your business as if it didn’t exist.

OneDrive comes pre-installed with Windows 10 and is pre-configured to interact with Microsoft Office. According to certain users, disabling this integration causes the Upload Center to stop operating. Give it a chance because it’s simple to do.

Remove the files.DS Store from your PC to allow syncing

While a.DS Store file (the “DS” stands for “Desktop Services”) may appear to be a small addition to a folder, it is crucial in aiding Mac in selecting how to display folders when they are opened.

The Finder creates file that contains information about how a folder will be accessed, such as icon placements, window size and shape, and the position of the window on the desktop when it was last opened. You could also come across DS Archive files that you’ve received from other Mac users.

The files are innocuous while kept in a folder on your Mac, which is good because the only way to stop them from being created is to stop using the Finder, which none of us want to do.

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In-depth – Step by step process, How to fix “The item can’t be synced because another item has an issue”

Step by step breakdown

  • Firstly click on the OneDrive cloud icon.
  • Now click on “Help & Settings”.
  • After that click on “Quit OneDrive”.
  • Go to “Finder”.
  • Select “Applications”.
  • Find “OneDrive”.
  • Right-click and select “Show Package Contents”.
  • Click on the “Contents” folder.

This is the only folder in the OneDrive App storage area, just simply click on it when you enter the show package contents area.

  • Now click on the “Resources folder”.
  • Scroll and find “ResetOneDriveApp.command”.

Double click on it.

  • Start OneDrive and complete the setup.

That’s it for this Blog thank you for taking time out to read our content, please feel free to email our team about how it went if you followed the steps or if you need more help with the questions we answered in this Blog.

Saajid Gangat

Saajid Gangat has been a researcher and content writer at Business Tech Planet since 2021. Saajid is a tech-savvy writer with expertise in web and graphic design and has extensive knowledge of Microsoft 365, Adobe, Shopify, WordPress, Wix, Squarespace, and more! You can connect with Saajid on Linkedin.

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