Teams not working after password change: Troubleshooting tips

These days, Microsoft Teams is a highly sought-after tool in the online collaboration arena. It is increasingly being used for both personal and professional reasons. With more usage comes the obligation to keep their goods in good working order. However, some individuals have reported receiving an error while attempting to connect to Microsoft Teams using the desktop program. The error occurs after they change their password and the Teams app fails to sign them into the application. Multiple reasons why this occurs and it may not be as simple as a slip on the keyboard during the reset process. Though you may give it another go and reset the password to see if this works, however, if you have changed the password and clearly remembered it and it is still not signing you in, we have the answers for you. In this blog, we will be looking at solutions to help users resolve Teams not working after password change and find possible solutions to help prevent the error from occurring again. We will also address some of the issues that can cause Teams not to work after password change so users are more aware of what they are dealing with and what approaches they need to take to resolve Teams not working after a password change. Follow the step-by-step process below to see how you can resolve Teams not working after a password change.

Step by step process – Teams not working after password change

  1. Microsoft Teams must be completely closed and ensured that it is not still operating in the toolbar at the bottom right of Windows.
  2. In a File Window, go to “%appdata%/Microsoft/Teams”.
  3. Everything in the Cache folder should be selected.
  4. Open Teams and wait for the necessary files to download in the cache.

We’ve also created a video that demonstrates the step-by-step resolution stated above. You can watch that on our YouTube here:

That’s it, cache data is a primary reason why this particular issue occurs, and with a password change the old password set on your account is not mitigated instantly, there is still a scripted copy of the old password left in the cache file which needs to be cleared out before you add in a new password and set it to your account. It is a similar issue with Microsoft 365 and the browser version, where the cache data on your browser prohibits access with a new password, clearing out the cache data will reset the login and allow for access with your new details. 

More information on clearing the cache data to make Teams work after changing the passoword

After basic debugging, it’s conceivable that the client cache is creating difficulties with Teams. Delete the Teams cache will be one of our troubleshooting approaches. The caches of different teams aren’t always in the same place or even in the same directory. Depending on the client version, you can use the Desktop version, Edge, Chrome, other browsers, and Mac clients. The cache files can be found in a number of places. If you clear the cache, the Microsoft Teams application will remain on your computer. It’s critical to remember this. Deleting the Teams cache on your Windows 10 PC will clear any previously cached Teams settings. When you erase the cache, the web client cache, icons, thumbnails, local message history, and Microsoft Teams display graphics will all be deleted from your Windows 10 PC. Your new Microsoft Teams cache directory will be restored soon once you’ve finished deleting the cache using your organization’s Microsoft 365 cloud account.

Clear the Teams Cache to make Teams work after changing the passoword – On Mac OS

  • Remove yourself from any Team-related activities.
  • Go to “~/Library/Application Support/Microsoft.”
  • Move the Teams folder to the trash by right-clicking it and selecting Move to Trash.
  • Select Keychain Access from the drop-down menu.
  • Find and remove the item for “Microsoft Teams.”
  • Open Teams and wait for the necessary files to download.

A corrupted password can be a possible issue

This one is for a very specific type of issue. This repair is for you if your Microsoft Teams crashes seconds after you try to launch it and there’s no system tray icon or process running for Microsoft Teams in Task Manager.

The Microsoft Teams icon will display in the system tray between the times you launch Microsoft Teams and it crashes. You’ll have to be quick since it’ll be brief. It may take a few tries to catch that pest, but you’ll have to keep trying until you succeed since there is no other option. With Microsoft Teams, it’s like playing a game!

The issue is most likely a corrupted cached password. It may happen for a variety of reasons, the most common of which is that you changed your Microsoft Teams password while your account was still signed in on the desktop client. It won’t always cause an issue, but it might occasionally result in a corrupt file that causes the crash.

So, when you see the Microsoft Teams symbol in your system tray, right-click it and choose ‘Sign Out’ from the menu. If you successfully press the Sign Out button before Microsoft Teams crashes, the next time you open it, it will load properly and you will be able to sign in.

LOGITECH WEBCAMS

In depth – Step by step process – Teams not working after password change

  • Microsoft Teams must be completely closed and ensured that it is not still operating in the toolbar at the bottom right of Windows.
  • In a File Window, go to “%appdata%/Microsoft/Teams”.
  • Everything in the Cache folder should be selected.

There may be up to 5000 different scripted files, delete them all.

  • Open Teams and wait for the necessary files to download.

That’s it, cache data is a primary cause of this issue, and when you change your password, the old password set on your account isn’t immediately removed from the cache file; there’s still a scripted copy of the old password in the cache file that needs to be cleared out before you add in a new password and set it to your account. It’s the same problem with Microsoft 365 and the browser version, where the cache data on your browser prevents you from logging in with a new password; deleting the cache data will reset the login and enable you to log in with your new credentials.

That’s it for this Blog thank you for taking time out to read our content, please feel free to email our team about how it went if you followed the steps or if you need more help with the questions we answered in this Blog.

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Saajid Gangat

Saajid Gangat has been a researcher and content writer at Business Tech Planet since 2021. Saajid is a tech-savvy writer with expertise in web and graphic design and has extensive knowledge of Microsoft 365, Adobe, Shopify, WordPress, Wix, Squarespace, and more! You can connect with Saajid on Linkedin.

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