How to fix Mac Outlook error code 19723

Outlook usually for Microsoft Office users is for Mac quite a well-known desktop email program built specifically for Apple’s Mac operating system by the IT giant Microsoft. It is successfully used in conjunction with not all but many latest versions of Exchange Server such as 2007, 2010, and 2013 as a suitable client-server application; there do exist some well-known issues with the concerned mail client when used with server environments. However, regardless of whether it’s for Mac or windows it still has quite a lot of issues surrounding its program. Each error is assigned a code, in this case, 19723, we will be looking at how users can resolve this error for Mac computers and solutions to avoid it in the future. When the email client tries to synchronize with MS Exchange for various reasons, many problems occur, resulting in the inaccessibility of stored data. Even sending and receiving emails fails, causing all scheduled activities to fail and disrupting business flow wherever the client-server application is installed. The problem “could not synchronize record Outlook 2011 Mac” is another example. Follow the step by step guide to see how you can resolve Mac Outlook error code 19723.

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Step by step process – How to fix Mac Outlook error code 19723

  1. Go to “Launchpad”.
  2. Click on “Outlook”.
  3. Click on “Tools”.
  4. Then click on “Accounts”.
  5. Now click on “Advanced”.
  6. Select “Sync Services” from the “Other” menu.
  7. Finally, close Outlook after unchecking all the boxes.

This prevents buffering by keeping the IMAP sync inactive for a predetermined amount of time. Once Outlook has resumed, you may go back to the sync portal and restart the sync. By following the methods above, you may effectively deal with this problem without interfering with Exchange database rules, which should be avoided as much as possible.

Thousands of emails frequently accumulate in the Deleted Items folder, and they are most likely the source of Exchange error 19723. As a result, remove the emails in the Deleted Item folder. Alternatively, you may address this technical issue by selecting the ‘Empty Cache method’ from the Properties for Deleted Items folder in Mac Outlook. This can impact the sync process as a lot of data is being accumulated to harness these folders.

Troubleshoot error 19723 – Outlook for Mac

If a user migrates an email from another Exchange Server or email client to Mac Outlook 2011 or 2016, and the email contains any calendar invitations, the user will see this error. So, the simple answer to this problem is to locate those exported emails. After that, open the message and delete the attachment with the calendar invite. They can sometimes become stuck in the Deleted Items folder, causing an error. As a result, make sure it’s gone from there as well.

Quite a simple solution. It helps you to try this step first before proceeding with the main sequence of steps to permanently resolve the sync issue related to error code 19723. You may have to disable sync at first in order to register a new patch when you conduct the steps above to sync the data; however, once this is done you can ensure that sync will resume normally and issues related to this will no longer be present.

Causes of error code 19723

When the server synchronizes items with ‘Outlook for Mac’ clients, the Move-Item action in the MS Exchange Web service returns an erroneous ChangeKey attribute of a moved item, causing this problem. Furthermore, the Microsoft Corporation has acknowledged that the issue exists in several Microsoft products.

  • The error “Could not synchronise record” will display, causing the current programme window to crash.
  • When a computer crashes repeatedly after displaying the Couldn’t Synchronize Record Error while running the same software, it’s a sign that something is wrong.
  • Your windows are sluggish and slow.
  • For a brief amount of time, your windows may get frozen.

When your operating system becomes damaged, you may experience Outlook mac could not synchronize record error and other serious problems. When you have many apps running, your operating programs will be slower and reaction time will lag, and you may have crashing and freezing difficulties in your outlook Mac.

Outlook for Mac should be updated

This error message may display if your program is not up to date. As a result, it becomes incompatible with other services, resulting in an error. So, if you want to upgrade Outlook for Mac, follow these steps:

  • To begin, open Outlook for Mac and navigate to the settings tab.
  • Check to see if there is a new update available.
  • If this is the case, simply download and install the current update.
  • Restart Outlook now, and your problem will be resolved.

In depth – Step by step process – How to fix Mac Outlook error code 19723

Step by step breakdown:

  • Go to “Launchpad”.

Launchpad is illustrated by 9 icons in a box. This symbolises the app drawer for mac. Click on it to access the appl;ications including Outlook.

  • Click on “Outlook”.

Outlook should be with all the other Microsoft applications. If the application is not there, you will need to redownload it or visit the application folder to see if Outlook is actually downloaded.

  • Click on “Tools”.
  • Then click on “Accounts”.
  • Now click on “Advanced”.
  • Select “Sync Services” from the “Other” menu.

This is where all your sync preferences reside.

  • Close Outlook after unchecking all the boxes.

By keeping the IMAP sync inactive for a specified length of time, this eliminates buffering. You can return to the sync site and restart the sync once Outlook has resumed. You may successfully deal with this problem by using the methods above without tampering with Exchange database rules, which should be avoided as much as possible.

That’s it for this Blog thank you for taking time out to read our content, please feel free to email our team about how it went if you followed the steps or if you need more help with the questions we answered in this Blog.

Saajid Gangat

Saajid Gangat has been a researcher and content writer at Business Tech Planet since 2021. Saajid is a tech-savvy writer with expertise in web and graphic design and has extensive knowledge of Microsoft 365, Adobe, Shopify, WordPress, Wix, Squarespace, and more! You can connect with Saajid on Linkedin.

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