Key Takeaways\n\n\n\n The error "There was a problem connecting to OneDrive" is fixed by modifying your TLS settings and resetting OneDrive. \n\n\n\n We have provided instructions and screenshots to troubleshoot the error connecting to OneDrive. [Click here]. \n\n\n\n\nThis blog post will cover how to fix "There was a problem connecting to OneDrive" errors, including errors 0x8004de40, 0x8004dec5, and 0x8004da9a. Please follow the solutions below to fix this error.\n\n\n\nDifferent errors can cause a connection issue when you are using OneDrive. If you come across an error that prevents your connection to the program, you can use the methods on how to fix error 0x8004de40. If you have an identity credential-related issue, you can use the methods to resolve error 0x8004dec5. Finally, if you are having issues in regards to program updates, you may come across error 0x8004da9a; you will need to use the methods on how to fix error 0x8004da9a.\n\n\n\nHow to actually fix "There was a problem connecting to OneDrive" errors:\n\n\n\n\nSolution 1: Fix the OneDrive error code 0x8004de40\n\nFirstly, press the Windows key + R to open the "Run" app.\n\n\n\nEnter "inetcpl.cpl" into the "Open" box and press the \u21b5 Return key.\n\n\n\nNow go to the "Advanced" tab.\n\n\n\nScroll down and ensure that the boxes next to TLS 1.0, TLS 1.1, and TLS 1.2 are checked.\n\n\n\nThen click "Apply" followed by "OK."\n\n\n\nFinally, restart your PC.\n\n\n\n\n\n\n\nSolution 2: Fix the OneDrive error code 0x8004dec5\n\nFirstly, press the Windows key + R to open the "Run" app.\n\n\n\nEnter "regedit" into the "Open" box and press the \u21b5 Return key.\n\n\n\nCopy and paste the following path into the search bar: HKEY_CURRENT_USER\\SOFTWARE\\Microsoft\\Office\\16.0\\Common\\Identity\n\n\n\nRight-click on the "Default" identity.\n\n\n\nFinally, select "Delete" from the dropdown menu to complete the process.\n\n\n\n\n\n\n\nSolution 3: Fix the OneDrive error code 0x8004da9a\n\nFirstly, click on the small blue OneDrive icon in your taskbar. \n\n\n\nNow click the "Help & Settings" option, illustrated by a gear icon. \n\n\n\nSelect "Settings" from the dropdown menu.\n\n\n\nA new dialogue box will open; click the "About" tab.\n\n\n\nClick the latest build link under the "About Microsoft OneDrive" header. \n\n\n\nSelect the operating system for your device (Windows, Mac, Android...). \n\n\n\nClick on the "Download OneDrive..." link under "Current and pre-release versions."\n\n\n\nFinally, install OneDriveSetup.exe and try to connect to OneDrive.\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nDon't have time to read the blog? Please download our comprehensive PDF walkthrough, which covers each method contained within this post. Click here to download the PDF guide.Content creators: Please feel free to use our PDF and images on your website \u2014 just be sure to credit us by linking to this article. Thanks! \n\n\n\n\n\n\n\n\n\nOverview: What can cause "There was a problem connecting to OneDrive" errors?\n\n\n\nThere are several reasons why you might experience connection issues in OneDrive. For example, you may have a poor internet connection, or you may have run out of storage space.\n\n\n\nEven with a premium account, OneDrive only allows a 10 GB file size limit. That means a large data upload could cause the OneDrive connection error. Operating System updates can also cause the error. So, in this comprehensive article, we will show you all the ways to fix "There was a problem connecting to OneDrive."\n\n\n\nHow to fix "There was a problem connecting to OneDrive" errors\n\n\n\nIn this guide, we will show three different solutions to fix "There was a problem connecting to OneDrive." The solutions involve fixes for the following error codes: 0x8004de40, 0x8004dec5, and 0x8004da9a\n\n\n\n Solution 1: How to solve error code 0x8004de40 to fix "There was a problem connecting to OneDrive"\n\n\n\nIf there's a problem connecting to the cloud in OneDrive, you might see the error code 0x8004de40. The error code indicates that your login attempt was either interrupted or unsuccessful. However, you can use the methods below to resolve this connection issue.\n\n\n\nMethod 1: Check TLS protocols to fix the OneDrive error code 0x8004de40\n\n\n\n\nFirstly, press the Windows key + R to open the "Run" app.\n\n\n\nEnter "inetcpl.cpl" into the "Open" box.\n\n\n\nThen press the \u21b5 Return key or click the "OK" button.\n\n\n\n\n\n\n\n\n\nNow go to the "Advanced" tab.\n\n\n\nScroll down and ensure that the boxes next to TLS 1.0, TLS 1.1, and TLS 1.2 are checked.\n\n\n\nThen click "Apply" followed by "OK."\n\n\n\nFinally, restart your PC.\n\n\n\n\n\n\n\n\nOnce you have made the changes, restart your PC for the changes to come into effect. Doing so should help you establish a connection between your OneDrive account and Azure AD.\n\n\n\nMethod 2: Reset OneDrive to fix the OneDrive error code 0x8004de40\n\n\n\nIf method 1 did not fix the error code "0x8004de40" or the "There was a problem connecting to OneDrive" error, an alternative method is to reset your OneDrive.\n\n\n\n\nFirstly, press the Windows key + R to open the "Run" app.\n\n\n\nEnter %localappdata%\\Microsoft\\OneDrive\\onedrive.exe \/reset into the "Open" box.\n\n\n\nThen press the \u21b5 Return key or click the "OK" button.\n\n\n\n\n\n\n\n\nOnce the reset is complete, restart your computer and sign back into your OneDrive account.\n\n\n\nOneDrive will end all your sync process once the reset is complete (including personal OneDrive and work or school if set up). Once the sync is complete, you need to sync all folders again.\n\n\n\n Solution 2: How to solve error code 0x8004dec5 to fix "There was a problem connecting to OneDrive"\n\n\n\nThis error is caused by an identity issue when signing into your OneDrive account. The problem is because of credentials, OneDrive has not been established to help you log into your account. If OneDrive displays this error due to a connection issue, you can use the solutions below to fix the problem.\n\n\n\nMethod 1 - Remove the default identity in the Registry Editor to fix "There was a problem connecting to OneDrive" error\n\n\n\n\nFirstly, press the Start menu and find the "Registry Editor" app.\n\n\n\n\n\n\n\n\n\nInput the subkey path:\n\nHKEY_CURRENT_USER\\SOFTWARE\\Microsoft\\Office\\16.0\\Common\\Identity\n\n\n\n\n\nFinally, right-click on the "Default" identity and click on "Delete."\n\n\n\n\n\n\n\n\nAs an extra step, make sure you restart your computer to ensure that the new changes made are applied. Restart your computer every time you change the registry editor, so the changes are implemented.\n\n\n\nMethod 2 - Remove content from the "OneAuth," and "IdentityCache" files to fix "There was a problem connecting to OneDrive" error\n\n\n\n\nFirstly, open File Explorer.\n\n\n\nNow input the following. (%localappdata%\/Microsoft\/OneAuth)\n\n\n\nSelect all the content in this section.\n\n\n\nRight-click the selected range and then click on "Delete."\n\n\n\n\n\n\n\n\n\nNow input (%localappdata%\/Microsoft\/IdentityCache.)\n\n\n\nSelect all the content in this section.\n\n\n\nRight-click the selected range and then click on "Delete."\n\n\n\n\n\n\n\n\nUpon completion you will have completed the steps, you will have cleared your computer's identity cache and Microsoft authentication files. Make sure you restart your PC once you have finished these steps; otherwise, the process may not work for you. What this will do is remove the identity cache content located in the OneDrive app data folders. Removing this content ensures that there are no identity-related issues in the program.\n\n\n\n Solution 3: How to solve error code 0x8004da9a to fix "There was a problem connecting to OneDrive"\n\n\n\nMicrosoft has designed the OneDrive app to update on its own; however, some instances with the program may not be up there or fail to install the newest features. You will need to manually go into the Microsoft OneDrive settings panel and then make the updates from there.\n\n\n\n\nFirstly, click on the small blue OneDrive icon in your taskbar. \n\n\n\nNow click on the "Help & Settings option," illustrated by a gear icon. \n\n\n\nClick on the option for "Settings." \n\n\n\n\n\n\n\n\n\nA new panel will open; in this panel, you will need to click on "About." \n\n\n\nUnder the "About Microsoft OneDrive" section, there will be a link to the latest build option; you will need to click on this. \n\n\n\n\n\n\n\n\n\nSelect the current operating system you use, whether it is Windows, Mac, or Android. \n\n\n\nClick on the download link for the latest release build. \n\n\n\n\n\n\n\n\n\nWait for it to download. \n\n\n\nOpen the newly installed update file and wait for the updates to download.\n\n\n\n\n\n\n\n\nSometimes a connection issue could be due to a glitch that could prevent you from signing into your account. Another solution you can use to help resolve this issue is to reset the OneDrive app. If you use these steps, it will establish a reset connection and fix the issue. I have provided the steps to achieve this above so you can click on the link to navigate the section to help improve the problem.\n\n\n\nFrequently Asked OneDrive error questions\n\n\n\nIf you require further assistance, you can look at some of the answers to our FAQ to help you get a better understanding of what to do to resolve the errors issue. \n\n\n\nHow do I reset my OneDrive settings to fix "There was a problem connecting to OneDrive" error?\n\n\n\nIf you have a OneDrive issue that you cannot fix, you can use this method to help resolve the problem. Sometimes errors in OneDrive can be unfixable, so you need to reset the program. OneDrive includes a feature that allows you to reset the program if you cannot sign in due to an error. If the errors are showing, you can use this method to help reset the program.\n\n\n\n\nOpen the Windows Start menu first.\n\n\n\nFind the "Run" application now.\n\n\n\nIn the text box, type "%localappdata%\\Microsoft\\OneDrive\\onedrive.exe \/reset" and hit the "enter" key.\n\n\n\n\n\n\n\n\n\nRestart your computer after the reset is finished, then log into your OneDrive account\n\n\n\n\nYou will have to reset the OneDrive program, so it will work the next time you try to sign in. Make sure you restart your computer to ensure that the changes are implemented. There have been instances where users couldn't fix the issue because they did not restart their computers. So make sure you restart the computer for the changes to update.\n\n\n\nHow do I reconnect to OneDrive?\n\n\n\nIf you have used the solutions above, you might want to reconnect your OneDrive account to your computer to use the app to sync files and continue normal use. You can use the method provided here to help reconnect the program.\n\n\n\n\nFirstly, click on the Window Start menu.\n\n\n\nNow locate the OneDrive app.\n\n\n\n\n\n\n\n\n\nInput your login credentials.\n\n\n\n\n\n\n\n\n\nClick on "Next."\n\n\n\nIf OneDrive already has a folder on your desktop, it will prompt you to choose that location or a new one based on what you require.\n\n\n\n\n\n\n\n\n\nClick on "Next" again.\n\n\n\n\n\n\n\n\n\nFinally, click "Open my OneDrive folder" to complete the connection.\n\n\n\n\n\n\n\n\nIt is usually at the point when users try to sign in where an error such as the one illustrated above will show. If you go through the methods, you will find one that resolves the issue, and you will be able to sign in without any problems.\n\n\n\nA few errors could cause a connection issue in OneDrive; I have illustrated solutions for each. So depending on what error is being shown, I recommend you follow through with the solutions provided. However, if those solutions do not work, you can try any other solutions provided in this blog to help fix the error.\n\n\n\nWhy does it say OneDrive isn't connected?\n\n\n\nYou can download all of your files from OneDrive or have it keep attempting to connect to your desktop. If you cannot connect OneDrive to your desktop, it might be because of files. On-Demand needs to be connected to display your files without taking up space on this device.\n\n\n\nTo fix this issue, update your OneDrive application to ensure that the connection issue is resolved. You can click on this link to navigate over to the method provided on how you can update your OneDrive account.\n\n\n\nHow do I empty my OneDrive cache to fix "There was a problem connecting to OneDrive" error?\n\n\n\nSometimes OneDrive authentication or identity credential caches help users sign in quickly the next time they try to log into their account. There will be no need for a password or email; however, there is a good chance that the cache buildup may include unnecessary bits of information which can prevent you from signing in. Therefore, you will need to clear out the cache from both the authentication folder and the identity cache folder. You can use the method below to help clear the cache and fix the issue in OneDrive. \n\n\n\n\nOpen File Explorer first.\n\n\n\nPut the following in now. (%localappdata%\/Microsoft\/OneAuth)\n\n\n\nChoose everything in this section.\n\n\n\nClick "Delete" from the context menu after selecting some content.\n\n\n\n\n\n\n\n\n\nEnter (%localappdata%\/Microsoft\/IdentityCache) at this point.\n\n\n\nChoose everything in this section.\n\n\n\nClick "Delete" from the context menu after selecting the content.\n\n\n\n\n\n\n\n\nYou will have cleared the identity cache on your Microsoft OneDrive account upon completion. Now, you must restart your computer and sign into your account. Hopefully, if you have completed the steps without faltering, you will not have an issue signing back into your account.\n\n\n\nConclusion\n\n\n\nThank you for reading our content on how you can fix the connection error on your OneDrive account. Suppose you are trying to sign into your OneDrive account and are presented with an error. In that case, you can use any of the above methods to fix various errors that can cause the connection issue. You can also read some of our FAQs to better understand what you can do if you can't fix the problem. If you have any further issues when completing the process, you can drop a comment below, and we will help you resolve the problems.