How to fix: HTTP Error 500 in Google Chrome

As you will all be aware, Google Chrome is one of the most popular browsers in the world, having been widely known since its inception back in the late 2000s. Since then it has only gotten larger and, as such, you would be fair to assume that given the sheer magnitude of the application, any potential issues would have been snuffed out of the program, right?

Such an expectation, however valid it may be, will no doubt never come to fruition, especially within the world of technology. Essentially everything ever created will encounter at least one error, perhaps several times, and Google Chrome is no different.

One such error that may plague a user as they try to operate on Google Chrome is the HTTP error 500. In case you are unaware, the HTTP error relates to when the webserver, for whatever reason, was unable to serve your browser a web page, and that the website you are trying to access is experiencing technical issues.

Chances are, if you are reading this article today, then you yourself have been impacted by this very issue. Thankfully, resolving this particular error within Google Chrome is fairly simple, and is what we will be discussing today.

So, when it comes to fixing the HTTP error 500 on Google, there are numerous routes you can look to take. These are:

  • Reloading/Refreshing the web page on which you encountered the issue.
  • Clearing the cookies of your browser.
  • Deleting your browser’s cache.

Now, of these three methods, none are particularly complex nor convoluted when looking to complete them. One though, is far more simple than the others, and that is refreshing your web page. As I’m sure you are aware, you can simply press F5, or the icon at the top of your browser, to refresh your page and see if that makes a difference.

As for the other two processes, it is these that we will be taking a deeper look at. First, we will look at clearing the cookies of your browser in the hopes that this would be enough to solve the error issue you have clearly been having.

So, in order to clear the cookies of Google Chrome, you need to access the ‘Clear browsing data’ tool of your Google Chrome settings. If this sentence alone is not enough for you to work with, then don’t worry. It wouldn’t be fair to assume it would be. As such, we are going to break the process down in two further ways.

First, we will offer you a step by step guide, a bullet point list that, though fairly quick to read, will no doubt provide enough assistance to some that read the article. If not though, read on, as we will go on to explain the process in a more detailed manner, complete with accompanying screenshots that will be annotated to best aid you.

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Step by step: How to fix HTTP Error 500 in Google Chrome

  • Open your Google Chrome browser.
  • From your home screen, whatever that may be, look to the very top right corner of your monitor.
  • There, there should be an icon of three dots, which is what you will want to click.
  • Clicking this should cause a menu to drop down for you to browse.
  • On this menu, look for the option labelled ‘More Tools’.
  • Hovering over this should cause the menu to extend once again.
  • On this newly unveiled extension, there should be an option titled ‘Clear browsing data’. Click this.
  • Clicking this will offer you a new menu, on which you will be able to see a box that allows you to clear the cookies of your Chrome browser.

So, your first step will be to open the Google Chrome browser. The page that you open it to is of no relevance, so long as you can still see the search bar at the top of your screen. 

Looking to the top of your screen, towards the top right corner, you should see an icon of three dots. It is this that you will want to click. Should you need assistance finding it, then you can look to the annotated screenshot below, in which the icon has been highlighted.

Clicking this will cause a small menu to appear just underneath the icon you have just selected. From this menu, you will want to look for the option titled ‘More tools’, which yet again, has been highlighted below for you should you need it.

Clicking ‘More tools’, or moreso, hovering over it, will cause even more options to appear to you. Of these extended options, there will be one that is titled ‘Clear browsing data’. You will want to click on this.

Clicking on ‘Clear browsing data’ will cause a small menu to pop up on your screen, graying out the browser you were utilising. On this screen, you will see certain brackets of your browser data that you can choose to erase, one of which being ‘Cookies’. Ensure that you have ticked ‘Cookies’ to be deleted, and then click ‘Clear Data’ in the bottom right of the menu.

Now, whilst that is the ‘Cookies’ aspect of trying to solve this error, there still lies the question of the Chrome cache. 

Thankfully, the cache is just as simple to complete. You may well have noticed that, on the above screenshot, just under the tick box for ‘Cookies’, is the tick box for ‘Cached images and files’. As you could probably imagine, you need to follow the same steps as above, up until this final menu. Ensure that the ‘Cached images and files’ box is ticked, and then yet again, click ‘Clear Data’.

Thank you for taking the time to read this blog, I hope you found it as helpful as you wanted it to be! As is the case with every article we write, if you encounter any sort of issues when following the walkthrough, or simply wish to share some thoughts you may have on any aspect of the process, then please do not hesitate to get in touch with a member of our team.

Michael Fontana

Michael Fontana has been the managing director of telecoms and MSP Optionbox for over a decade and has worked in various telecommunication roles over the last 20 years. Michael has been involved in many exciting projects, such as co-founding telecoms and IT businesses and has now built up a team of more than 15 staff, serving over 300 clients nationwide. With a wealth of experience in IT and a passion for technology, Michael is now helping BTP to produce the highest quality guides on the internet. You can connect with Michael on LinkedIn.

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