Being an active communication platform, Microsoft Teams has consistently implemented features that allow you to be much more organized with how you manage your workload. You can use Microsoft Teams to communicate with members of staff in an organization or external to your organization. However, many users have wanted to know if it is possible for employers who use Microsoft Teams to monitor calls. Monitoring Microsoft Teams calls involves the practice of actively gathering data from a call and storing it. However, does Microsoft Teams actively record calls and then store them in an admin dashboard? Have a read-through and see if this is possible.
Microsoft Teams does not actively record full calls within the program. Under current rules and regulations, Microsoft Teams are not currently allowed to actively record calls within the program without extensive permission. However, the program will actively record the call-based data, for instance, the ID tag of a call. As an employer, you may want to have a record of the full call made between employees; however, this is currently only possible with extensive permissions. However, you can take call records if necessary. This blog will show you how to take call records from Microsoft Teams.
- Firstly, open Office 365 on your browser.
- Now click on the launcher illustrated by nine dots.
- From there, click on the “Admin” option.
- From the “Admin centers” menu, click on “Teams.”
- Under the drop-down for “Users,” select “Manage users.”
- Select the user who you need to call the record from.
- Now click on the option for “Meetings & calls.”
- Select one of the calls you made from the record panel from the list.
- Finally, you can either view or export the information from the call.
Once the steps above have been completed, you will have successfully gathered information from a call. You can then use the information you gathered to record for monitoring purposes. Unfortunately, there isn’t a way you can actively record the call or pick up information that has been discussed during the call. The program takes call records automatically, and users are not notified of call-based information being recorded. A meeting being recorded depends on whether the meeting organizer or presenter wants to record the meeting. The meeting organizer will record this information if necessary, and you, as the participant, will be informed. However, if you are part of a network and a call has been made, you won’t be aware of the call being recorded.
An in-depth guide on how to monitor call-based information
Here is an in-depth guide on monitoring call-based information in Microsoft Teams. Screenshots will allow you to easily go through the process because they give visual context to the steps provided. If you require more visual aid when following the steps, you can use the screenshots to help navigate the process. You can also use some of the analysis to help navigate the process if you encounter any issues.
- Firstly, open Office 365 on your browser.
To begin the process, you must first sign in to Office 365 and follow the steps below.
- Now click on the launcher illustrated by nine dots.
The launcher is an area that holds all the Office-based programs on the Office 365 dashboard. To access those applications, you need to click on the launcher icon. The launcher icon is shown as nine dots on the top left-hand side of the display, as shown above.
- From there, click on the “Admin” option.
From the launcher, you will need to click on the Admin option. Here you will be able to access the admin dashboard in Microsoft Teams.
- From the “Admin centers” menu, click on “Teams.”
You must click on the “Teams” option from the “Admin centers” section. Here you will be able to go into the Teams admin dashboard.
- Under the drop-down for “Users,” select “Manage users.”
Call records come on a user basis. You will only be able to take information from call records from a single user at a time in the Teams admin dashboard.
- Select the user who you need to call the record from.
- Now click on the option for “Meetings & calls.”
- Select one of the calls you made from the record panel from the list.
- Finally, you can either view or export the information from the call.
Call-based information will immediately be available once the steps above have been completed. You can view the information using the steps above after the meeting. Call information is limited to the duration, ID, participants, and audio-based information such as quality. You won’t physically have a call recording as none are made in Microsoft Teams. The application automatically records call information; users are not informed that call-based data is being captured. Whether a meeting in Teams is recorded depends on whether the presenter or meeting organizer wishes to do so. If required, the meeting coordinator will record this information, and you, as the participant, will be automatically notified by Microsoft Teams.
Why may an admin member or an employer record your call information in Microsoft Teams?
Admin members in Microsoft Teams may record calls in the program for security reasons. If an employer or admin member has a reason to believe that there is some form of misconduct, they can use the method above to gather information from a call you made in Teams. Cloud-based calling in Teams will not even provide you with a notification that states that a call is being recorded.
A leak of private information can have several negative effects on a corporation. For instance, it will erode partners’ and customers’ trust, harming the company’s standing in the market over time. Additionally, rival businesses may misdirect clients, costing them money. Therefore your employer or admin member must maintain a record of call-based information in Microsoft Teams.
Conclusion
Thank you for reading our content on whether calls in Microsoft Teams can be recorded. As we have shown above, a member of the administration team or an employer can monitor calls within the program. You, as an employer, can monitor Teams based calls made between staff members using the steps shown above. The process outlined above will allow you to keep a record of call-based information within the program and use it based on what’s required.